Refund policy
**Return Policy:**
We want you to be satisfied with your purchase from GenOptOut.com. If you need to return an item, please review our return policy below:
1. **Return Window:**
- You have 30 days from the date of purchase to initiate a return.
2. **Eligibility Criteria:**
- Items must be unused, in the same condition as received, and in their original packaging.
3. **Initiating a Return:**
- Contact our customer service team at genoptout@gmail.com to request a return authorization.
- Clearly state your order number and the reason for the return.
4. **Return Shipping:**
- Customers are responsible for return shipping costs unless the item received was damaged or defective.
- We recommend using a trackable shipping method for returns.
5. **Refund Process:**
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds will be processed to the original payment method within 7-10 business days.
6. **Exchanges:**
- We do not currently offer direct exchanges. If you need a different item, please initiate a return and place a new order.
7. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
8. **Restocking Fee:**
- A restocking fee of 10% may apply to certain returns, as specified in the product description.
9. **Cancellation Policy:**
- Orders can be canceled within 24 hours of placement. Once the order is processed, it cannot be canceled.
10. **Contact Information:**
- For any questions or concerns regarding returns, contact our customer service at genoptout@gmail.com.
Please review this policy carefully, and feel free to reach out if you have any questions. Thank you for shopping with us!
We want you to be satisfied with your purchase from GenOptOut.com. If you need to return an item, please review our return policy below:
1. **Return Window:**
- You have 30 days from the date of purchase to initiate a return.
2. **Eligibility Criteria:**
- Items must be unused, in the same condition as received, and in their original packaging.
3. **Initiating a Return:**
- Contact our customer service team at genoptout@gmail.com to request a return authorization.
- Clearly state your order number and the reason for the return.
4. **Return Shipping:**
- Customers are responsible for return shipping costs unless the item received was damaged or defective.
- We recommend using a trackable shipping method for returns.
5. **Refund Process:**
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Refunds will be processed to the original payment method within 7-10 business days.
6. **Exchanges:**
- We do not currently offer direct exchanges. If you need a different item, please initiate a return and place a new order.
7. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
8. **Restocking Fee:**
- A restocking fee of 10% may apply to certain returns, as specified in the product description.
9. **Cancellation Policy:**
- Orders can be canceled within 24 hours of placement. Once the order is processed, it cannot be canceled.
10. **Contact Information:**
- For any questions or concerns regarding returns, contact our customer service at genoptout@gmail.com.
Please review this policy carefully, and feel free to reach out if you have any questions. Thank you for shopping with us!